Customer Experience Associate II
Job Title: Customer Experience Associate
Location: Bartlesville, OK
Employment Type: W2 Contract
About the Client
Our client is a diversified energy manufacturing and logistics leader with a global footprint. Operating at the intersection of traditional production and next-generation innovation, they provide the essential energy products that power modern life.
By leveraging a sophisticated integrated network, they are actively accelerating the energy transition, investing in lower-carbon technologies, renewable fuels, and sustainable materials to shape a more resilient energy future.
About the Project
As an Associate of Customer Experience, you are the frontline representative for a premier energy network, providing high-level support to a vast ecosystem of distributors and retail partners. Your role is critical in ensuring the seamless continuity of business operations, from maintaining sophisticated site connectivity and secure payment processing to managing vital fuel supply allocations.
In this high-impact, 24/7 environment, you will act as a strategic technical partner, navigating complex extranet platforms and logistics challenges to provide immediate, accurate solutions. You are not just a help desk agent; you are the key to maintaining the reliability and trust that our partners depend on to keep their energy operations running smoothly.
About the Role
Key Responsibilities
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Omni-channel Technical Support: Serve as the primary point of contact via phone, digital messaging, and email to troubleshoot and resolve complex payment processing and network connectivity issues.
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Infrastructure Troubleshooting: Diagnose and resolve hardware and software discrepancies related to Point-of-Sale (POS) systems and site-level network architecture.
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Supply & Logistics Coordination: Facilitate critical inventory and supply requests in alignment with established resource management guidelines.
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Financial Integrity & Compliance: Support retail partners through the full lifecycle of credit card settlements, including retrieval requests, chargeback inquiries, and batch reconciliation.
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Platform Administration: Act as a subject matter expert for proprietary partner extranets and web-based portals, ensuring users can navigate supply and billing tools effectively.
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Performance Excellence: Maintain rigorous documentation and data integrity to meet or exceed established service level agreements (SLAs) regarding productivity and quality.
Position Requirements
Basic/Required:
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Legally authorized to work in the job posting country.
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High School Diploma or GED equivalent.
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Full Scheduling Flexibility: Must be willing and able to work any assigned shift to support 24/7 operations, including overnights (e.g., 8 PM – 8 AM), weekends, and holidays.
What’s on Offer?
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Contract Type: W2 via Applica
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Duration: 13 months
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Per Diem: Not applicable
About the Company
You’ll be joining Applica, a trusted partner providing professional contracting services to leading organizations in the energy and infrastructure sectors. Applica is known for connecting skilled professionals with high-impact projects, offering a supportive environment where expertise, growth, and collaboration are valued.